Support, user guides and training
Regardless of your technical experience or resources, our customer support team are here to help. We’re available from 8am to 5.30pm Monday to Friday.
Find our more about how to access platform tutorials, support manuals, troubleshooting help and live online training below.
Call the help desk: 0333 136 2483
Live chat: bottom right of the platform
IRIS Connect User Guides:
Login to your account to access guides and information for installing, using and troubleshooting IRIS Connect:
Free live online training
It’s really important that you are confident using IRIS Connect, so we offer FREE online training sessions to help you get the most out of it. Whether you’re getting started with IRIS Connect and would like a session for your whole team, or want a session on something specific, we can tailor our training to you.
Leave your training feedback here.
Excellent service, very helpful person on email resolved issue quickly and problem free.
David – Manley Park Primary
Our Teaching is Learning programme is tailored to your needs and will help you see scalable and sustainable change. Our consultants are here to help, whether it’s to get you up and running with IRIS Connect initially or to take your usage to the next level.
Film clubs help bring professional learning to life and will help you and your colleagues become comfortable using video for professional learning.
The answer to your question might be here, have a look at our most frequently asked questions.
Security and Safeguarding
Wondering about the security of using video for professional learning in schools? Read about how IRIS Connect safeguards your video CPD like no one else.
Live Online Training
We want to support you with every part of your professional learning journey, embarking on a new system can be a learning curve but with our live online training sessions it’s never been simpler.
Request more info about IRIS Connect: